Each pieces of AMI MASAMITSU jewelry is made to order. Since the production period varies from product to product, please refer to the notes of time to delivery on each product page. While we will try to deliver all orders within the stated period, the actual time to deliver your order might be longer or shorter depending on the production capabilities and other conditions.

All orders are shipped via Deutsche Post DHL ("DHL"). Please read through the terms of use on --- supplied by DHL. (about delivery time)
If you place a single order for multiple products with different time to delivery, your order will be shipped once all production is completed and ready for shipment. If you prefer a certain product in your order to be shipped as they becomes available before all production is completed, please contact us at to make a special shipping arrangements.

AMI MASAMITSU is not responsible for any customs duties, taxes or other charges that may be assessed on international shipments.

Since all the AMI MASAMITSU jewelry is handcrafted-to-order, all sales are final. No returns or exchanges can be accepted. Please do not hesitate to contact us at if you have any inquiries regarding the products before purchase. In the event you receive a damaged or defective product, we require you to contact us at within 3 days of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. AMI MASAMITSU reserve the right to deny any request for return, exchange, or repair.